| 1. You are entitled to
cancel your order if you so wish provided that you exercise your right within
seven working days of receiving your order. 2. We will refund all goods returned
to us at Factory2U.co.uk Ltd (with the exception of goods as detailed in point
5 below). Goods must be returned to us within 14 working days of receipt. Please
contact us for a returns authorisation number prior to returning any goods. Goods
returned must be a) Complete, unused, and in 'AS NEW' condition (e.g. if you
have opened the box to examine the product it must have been done so without damaging
the box and packaging or damaging the product in any way) and must be re-packaged
as received b) be accompanied by the receipt of purchase (we recommend you
keep a copy of your receipt). Full refund of the cost of the goods is wholly
conditional upon the above conditions being met and the refund authorised only
after a full inspection of the goods by our Returns department to check for completeness
and correct product return. Goods received back complete as NEW and
unused and in original box and packaging including all accessories and in a re-sellable
condition: The full cost of the goods will be refunded. Goods received
back NOT in a re-sellable condition: We are unable to accept these back under
the above terms and the goods will be returned back to you. We will process
your return after the goods are received by us and make the refund to the purchasers
credit card or debit card (within 7 working days). The costs of postage or delivery
for returns of this type are the customers responsibility and the cost of
return postage cannot be included in the refund. Where a postage/delivery charge
was incurred for the package to be delivered to the customer this charge cannot
be included in any refund. Please ensure the goods are suitably and adequately
wrapped in appropriate packaging for returning to us (e.g. wrapping paper, box,
etc.). 3. Should the goods arrive (at your specified delivery address)
damaged we must be informed promptly by e-mail or telephone call, within 24 hours
of delivery. We must be contacted first and informed that goods may need to be
returned due to damage when delivered. (see note 4 below). 4. If goods
need to be returned due to being faulty or damaged we must be contacted first
so that we can advise on the best way for return. Upon receipt of the item(s),
we will examine the goods and if found to be faulty, we will refund the initial
amount paid (including any delivery charge incurred) plus we will also refund
the cost of return postage - to a maximum amount of £9.99. The refund will
be made to the credit or debit card number used to make the original purchase
(within 7 working days). Please note: this refers to returns of the type noted
in points 3 and 4 only. If the goods are not found to be faulty / damaged then
the refund will be processed as per Point 2 above. 5. For hygiene reasons
we cannot accept the return of mattresses, mattress toppers, duvets, pillows once
they have been removed from their packaging unless they are faulty. For the latter
see point 4 above. Whatever the reason for making a return to us we can
advise you of the best method if you contact us via our contact us form or by
telephone on 0121 643 8338 Mon-Fri 10am - 5pm. These terms and conditions
do not affect your statutory rights under UK law. |