quality bedding, cheap bedding, double duvet sets, single duvet sets, king
duvet sets, super king duvet sets, white bath towels, 100% cotton towels, cream
curtains, curtain tie backs and pelmets
1.We will refund all goods
returned to us at factory2u.co.uk Ltd, Corner of Bordesley Street & Allison
Street, Digbeth, Birmingham B5 5TH, United Kingdom (with the exception of goods
as detailed in point 4 below). Goods must be returned to us within 7 working days
of receipt. Goods returned must be; a) Complete, unused, and in an 'AS NEW'
condition (e.g. if you have opened the box to examine the product it must have
been done so without damaging the box and packaging or damaging the product in
any way) and must be re-packaged as received b) be accompanied by the receipt
of purchase (we recommend you keep a copy of your receipt). Full refund of
the cost of the goods is wholly conditional upon the above conditions being met
and the refund authorised only after a full inspection of the goods by our Returns
department to check for completeness and correct product return. • Goods
received back complete as NEW and unused and in original box and packaging including
all accessories and in a re-sellable condition: The full cost of the goods will
be refunded. • Goods received back NOT in a re-sellable condition: We
are unable to accept these back under the above terms and the goods will be returned
back to you. We will process your return after the goods are received by us
and make the refund to the purchaser’s credit card or debit card (within
7 working days). The costs of postage or delivery for returns of this type are
the customer’s responsibility and the cost of return postage cannot be included
in the refund. Where a postage/delivery charge was incurred for the package to
be delivered to the customer this charge cannot be included in any refund. Please
ensure the goods are suitably and adequately wrapped in appropriate packaging
for returning to us (e.g. wrapping paper, box, etc.).
2. Should the goods arrive
(at your specified delivery address) damaged we must be informed promptly by e-mail
or telephone call, within 24 hours of delivery. WE MUST BE CONTACTED FIRST and
informed that goods may need to be returned due to damage when delivered. (see
note 3 below).
3. If goods need to be returned due to being faulty WE MUST
BE CONTACTED FIRST so that we can advise on the best way for return. In most cases,
goods will need to be returned to us via Royal Mail and should be sent by 1st
or 2nd class or for larger items, via Royal Mail Standard Parcels. Upon receipt
of the item(s) back at our factory, we will examine the goods and if found to
be faulty, we will also refund the cost of return postage - to a maximum amount
of £9.99. The refund will be made to the credit or debit card number used to make
the original purchase (within 7 working days). Please note: this refers to returns
of the type noted in points 2 and 3 only. If the goods are not found to be faulty
then the refund will be processed as per Point 1 above.
4. For hygiene
reasons we cannot accept the return of pillows or duvets once they have been removed
from their packaging
Whatever the reason for making a return to us we can
advise you of the best method if you contact us by e-mail at sales@factory2u.co.uk
or by telephone on 0121 643 8338 Mon-Fri 10am - 5pm.
These terms and conditions
do not affect your statutory rights under UK law.
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